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All I got was a tracking number that indicates this order is still in Hawthorne, awaiting processing. Nothing has been fulfilled. I'm out almost $1k and there is no customer service to speak of. This is a terrible experience.
I have 2 pairs of the glasses and the compute box. I got them due to the apps advertised and the promise of ambient mode. Some I purchased through the site, and some through IndieGogo
As an additional monitor to the switch or steam deck, they work fine. But the view dominates your vision and you can't do anything like lock a location using AR or change the screen size like Xreal or some of the competitors can. The only thing I see that it has on it's competitors is the fact that you can remove the sunglasses which is great for indoors or when it's dark out, but I don't think that tilts the scales. As far as I can tell, there are no actual AR functionalities.
The compute box is where I really have problems. The available apps are very few and don't have many of the ones pictured in the advertisements. The descriptions really make me feel suspicious as they seem to be a bit shady.
For instance, PSPlay has an icon of the Playstation buttons, but the description reads: "Hold the handle Don't underestimate the power of Photoshop"
I have been trying to work with support to get updates and the new advertised functionality, but that has been slow going since it seems like there is no real source repository for troubleshooting and resolving issues.
Support and the site has been a little touch and go. There's no link for manuals and software downloads to update the firmware. The phone numbers on the support page are all out of date and no one can provide an update. The chat app seems to be formed with an AI that is mostly fed generic content and doesn't know how the website is set up and it's information also seems out of date.
Overall, I am considering taking the loss and giving away my glasses and moving to one of the competitors or to something like the XR Elite or Quest Pro.
Feeling skeptical about the legitimacy of this website? Good you should. I have ordered a pair of glasses and was giddy as could be to receive them, however after the designated time it takes to process an order passes, I still didn’t getting any shipping updates. So I messaged customer support, and didn’t get a reply for the longest time, so I looked up this website on a website scam detector and it said this website was most likely a scam. So I told my bank and they reimbursed me. I used the money, bought a different pair and then dream glass finally replies and my order ships( without any updates on shipping mind you) now the money got taken out of my bank account and I’m stuck with being 500 dollars in debt. After an issue like this I’d message customer support, but I wholeheartedly believe a lawyer and court date would have a faster payout
It took about 10 days to receive the product. I guess it was shipped from Asia. But the product is legit. Pairing the glasses with my steamdeck is a no-brainer. Customer service is all right.
I think these glasses are really good for travel. Small and portable. Been using it for domestic flights.
I have been enjoying the screen so far. A quick question, where can I download 3D SBS videos? I thought you guys provide some download sources?
