Love the glasses! really good for watching Youtube and HBO during travel.
need help for adding apps to the Cloud Box. Tried a few APKs, and they didn't work.
Please advise how to install apps. Thanks!
Everything else with the Flow smart glasses and the Cloud Box has been fantastic! Love the air mouse controller and the Jarvis AI voice helper. Well done!
Dear Shawna Foster, I hope this message finds you well.
When it comes to Android APKs, there are numerous versions available. To proceed, it is crucial to select an APK that is compatible with our Android operating system. In order to assist you further, we have already sent you an email containing detailed instructions. Could you kindly inform us which app you are attempting to install? Once we receive this information, we will promptly provide you with the appropriate and most compatible version of the app, directly from its official site.
Thank you for your cooperation.
the glasses are great! I love using them as a extension screen of my cell phone. It is essentially a portable 200'' screen that I could put in my pocket!! However, there is a problem when connectted to the Cloud Box. There is no virtual keyboard. Couldn't log in to my Youtube Accounts if you use the Cloud Box.
Hi dear, please follow these steps to reactivate your virtual keyboard, which you might have accidentally turned off:
1. Unzip the ADB and ARDC tools (which have the following downloand links:)
2. Add the ADB folder path to your PC's system environment variables
(This video explains how to do it: https://www.youtube.com/watch?v=gb9e3m98avk)
3. Open CMD (type in cmd in your command bar), and then type:
adb shell settings put secure show_ime_with_hard_keyboard 1
4. Connect your Cloud Box to your PC and double click ARDC.exe
5. Click on 'ime' and select one of the available virtual keyboard options
If you do the above, you will reactivate the virtual keyboards in your Box. Thanks~
very good screen performance. great experience so far
Thank you sir. Please let us know if you have any questions.
Accidentally broke the Glass beams. Is there a product warranty for the broken parts?
I'm sorry to hear about the issue with your glasses. Accidents happen, and we understand that.
To assist you with this, could you please provide a few more details about the incident? This would help us understand the situation better and provide you with the most appropriate solution.
Regarding the warranty, it typically covers manufacturing defects. However, we assess all situations on a case-by-case basis. If the breakage occurred under normal usage conditions, we may be able to provide assistance under the warranty.
I assure you that we will do our best to help resolve this issue. Thank you for your patience and understanding as we work through this together.
hi was able to pair it perfectly with my Samsung DeX and it's been working great for streaming. But the hiccup has been that text and images on my DeX screen seem too small and hard to read through the headset display. I was hoping maybe you could help me out with adjusting some settings or updating software to make everything a bit more vivid and crisp.
Love the headset in every other way, so being able to resolve this one issue would make it absolutely perfect.
Yes, many of our customers have successfully adjusted the resolution of their Samsung DeX through the settings on their Samsung mobile phones. This allows for a better, more personalized viewing experience through our Dream Glass Flow.
Our Dream Glass Flow is designed to accept whatever resolution input your cell phone provides. This flexibility ensures that you can enjoy high-quality visuals regardless of the device you're pairing with your Dream Glass Flow.
For more information on how to pair Samsung DeX with our Dream Glass, or if you have any other questions or need help with setting up, we strongly recommend joining our Discord community. Our community is filled with experienced users who are always ready to help and share their knowledge and experience. We believe that you'll find it a valuable resource.
Ein sehr gutes Produkt
Just wanted to drop a line here: using these glasses mostly for work, but occassionally they've also leveled up my Switch gaming—been on a real Zelda TOK kick lately. For the glasses, gotta say, the display quality is seriously top-notch. Big props for that!
The sound speakers aren't half bad either! The stereo sound really adds to my gaming experience.
But.....one thing I did notice though, the screen sort of stays fixed with your eyesight, right? Took a few minutes to adjust, but it's all good now.
Any this one snag I've hit is some light reflection getting into the lens. Any pro tips for dealing with this? I'm all ears!
Thank you for your feedback and for being a loyal customer. We are thrilled to hear you have been enjoying an enhanced experience with both work and play using our products. Providing the highest quality visuals and sound is our top priority, so your kind words are greatly appreciated.
You raised a good point regarding the fixed focal point of the display that can initially take some adjustment. We are glad to hear it has not been an obstacle and you have become accustomed to the experience. Regarding reducing lens reflection, here are a few tips:
•Choose the full light-proof cover shade!
•Ensure the glasses are fitted properly to minimize external light getting in around the frames. Our products are designed to sit close to the face, so a snug yet comfortable fit is best.
•Consider the lighting in your environment. Dimmer, diffused light is less likely to reflect and glare than harsh fluorescent or bright lights shining directly on the lenses.
•Adjust the display brightness to a level that remains vivid but not overpowering. The higher the brightness, the more potential for reflective glare.
•Keep the lenses clean using the microfiber cloth provided. Smudges and fingerprints on the lenses can increase glare and reduce clarity.
Please let me know if you have any other questions or require any further assistance in enjoying your product. We are here to help in whatever way we can. Thank you again for sharing your valuable feedback. It truly does help us to improve.
Hey, just wanted to say thanks for this awesome product! I've been rocking these Smart Glasses for a couple of months now, and they're seriously the lightest ones I could find on the market. They're super comfy, I hardly notice them when I'm wearing 'em.
But you know what the real cherry on top is? These are some of the only smart glasses out there that play nice with my iPad and MacBook Pro. Now that's pretty cool, right?
Oh, and speaking of cool stuff, I was wondering about the Box. Is there any chance I could throw my own ISO app in there? Just curious!
Thank you for your kind words and enthusiasm as a longtime customer. We are delighted to hear our Smart Glasses have been meeting your needs and providing an exceptional experience in being lightweight, comfortable, and compatible across your Apple devices.
Regarding installing your own iOS app within the headset, I apologize for any confusion, but the technology powering our product is an Android operating system, not iOS. As such, it does not natively support iOS apps. We aim for maximum functionality and compatibility where possible, but porting apps between operating systems requires a significant development effort and resources that we have not yet undertaken.
I hope this makes sense from a technical perspective. Please know that we are continuously innovating to improve the capabilities and experience with each new product release. However, launching compatibility with a separate mobile OS and the ability to install iOS apps is still quite complex and not feasible at the current time.
We appreciate your understanding and ongoing support. Do not hesitate to contact us with any other questions or feedback on how we can enhance your experience as a valued customer. We are always listening and learning from you.
to whom it may concern: thanks for the product, it's amazing! have been using it for three weeks now including a camping trip with my RV. Great visuals and very light & comfortable. For 3D videos, that's the thing i still couldn't figure out how to watch...Could you please tell me a little bit more about how to watch 3D videos? like on what device and how to setup the player etc.?
Thank you for your kind feedback. We are thrilled to hear you have been enjoying amazing visual experiences with our product over the past few weeks in various settings. Regarding watching 3D videos, here are a few recommendations:
1. Please refer to the 3D video section in our online product manual. It provides detailed instructions for setting up 3D video streaming across compatible devices like smartphones, tablets, gaming consoles and streaming media players. The manual can be found on our website under the Support section.
2. Feel free to contact our customer service team directly with any specific questions not covered in the manual. They can walk you through the 3D video setup process for your particular devices and needs. You can reach customer service at 1-206-201-9362 or firstname.lastname@example.org.
3. Check for helpful tips and advice from other customers on our Discord channel who have experience setting up 3D video. Our community of users are often happy to assist others in maximizing their enjoyment of all product features.
We aim to provide not just amazing technology but also a stellar customer experience. Our support resources, from manuals to live customer service and an engaged Discord community, are designed to help you troubleshoot any issues and uncover all that our products have to offer. Please do not hesitate to utilize these resources in getting set up to watch 3D videos.
Thank you again for choosing us. We appreciate your business and the opportunity to assist you further.