Warranty Service

Dream Glass offers a 12-month warranty on all the Dream Glasses we have sold. You can get your Dream Glass repaired within 12 months from purchase date after paying the maintenance fee.

Please contact support@dreamworldvision.com if you need repair services. This warranty is valid only if you purchased a product through our official channels, and if the product was originally sold to you in its original, sealed packing. Do not use until you have read the terms of this warranty.

The limited warranty does not cover:

(1) Defects or damage resulting from improper usage not included in this manual;

(2) The optical lens;

(3) Attached parts except for headset and controller, such as the packing box or gifts;

(4) Defects or damage resulting from non-authorized modification, changing or repairing;

(5) Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm;

(6) The product after the warranty has ended. However, repairs can be done at a cost. Please contact us should there be any issues.

 

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Technical questions and SDK:       support@dreamworldvision.com

General Inquiries:        contact@dreamworldvision.com

Distributors:             sales@dreamworldvision.com

Mailing Address:  501 Broadway, #744, Millbrae, CA, 94403

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